What Happens after I pay?
You will receive an order confirmation email.
How do I know when my order has shipped?
Orders usually take 24 hours to be processed. You will receive a shipping confirmation email once your order has been shipped (24 hours)
When will I receive my order?
Standard delivery for United States is 3-5 business days; from the moment you receive an email stating that your order has been shipped. International delivery is 10-12 business days from the moment you receive an email stating that your order has been shipped.
Lost or stolen packages
1 Up Nutrition is not responsible for any lost or stolen packages. Do not have your packages delivered to front porches etc. If your package is missing but tracking says delivered then call shipping carrier right away.
How can I get an estimated shipping cost for my order?
Flat rate shipping cost is included at check out within the US and International.
International Orders: Customs Clearance Issues
All imported goods are subject to Customs clearance in every country. When you purchase from 1 UP NUTRITION, the goods are sent from USA. Therefore, you are importing and you are the importer responsible for the goods when the goods pass through customs in your destination country. According to our general terms and conditions, you are free to purchase anything from our website and we will fulfill your order, but it remains your total responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc. apply in that country. 1 UP NUTRITION cannot and will not offer advice or pre-shipment information on customs issues in any regard.
