If you are not satisfied with an item that you have purchased, you may return the item within 15 days from the order date for a full refund of the purchase price, minus any shipping cost and restocking fee ($10 per order). All Items can only be returned if they are unopened or deemed damaged or defective to insure full credit.
****1 UP Nutrition is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information.
Returning an Item
• Pack the unopened item securely in the package.
• All Items can only be returned if they are unopened or deemed damaged or defective to insure full credit.
• All return shipping charges must be prepaid by customer (YOU). We cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use UPS, FedEx or Insured Parcel Post for your return.
Return Packages Only to this Address
ATTN: 1 Up Nutrition
7260 NW. 58th St.
Medley, Fl, 33166
Keep the Return Tracking Number from the package you are returning to ensure that the package is received by our Returns Team. In all cases refunds will be made ONLY to the credit card used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement.
PROMOTIONAL ITEMS RETURN POLICY
All sales are FINAL on any promotional items sold on 1UpNutrition.com Please make sure that you have read the Return Policy in detail before making any purchases on 1UpNutrition.com
Limitation on Warranty for Purchases on Amazon.com: With respect to sales on Amazon.com, due to the proliferation of counterfeit and grey-market products being sold on Amazon.com, we will provide a manufacturer’s warranty only for products purchased from a reseller who we have confirmed as purchasing directly from us and providing genuine, new and authentic U.S. version 1 Up Nutrition brand products. Currently, 1 Up Nutrition Official is the only reseller that we have so confirmed and the only reseller for which the manufacturer’s warranty applies.